Company Name: Ruprav Global (OPC) Private Limited
Website: https://rupravglobal.shop
Email: Rupravglobalpvt.ltd@gmail.com
Phone: +91 9500771084
Address: Shop No.1, First Floor, Door No.166 & 167, MTH Road, Padi, Chennai – 600 050
(Above Ramraj Cotton, near Britannia Bus Stop)

1. Overview

At Ruprav Global (OPC) Private Limited, we are committed to providing high-quality electronics sourced from India’s top brands. As an online trader, customer satisfaction is our priority. This policy outlines the terms and conditions under which returns, refunds, and replacements are handled for purchases made through our website.

2. Return Policy

2.1 Eligibility for Returns

You may initiate a return request if:

  • The product delivered is damaged, defective, not functioning, or not as described.
  • The item is unused, in original packaging, and includes all accessories, tags, manuals, and invoice.
  • The return request is placed within 7 days of delivery.

2.2 Conditions for Return

  • The product must be inspected by our team (or brand service center) before accepting the return.
  • An unboxing video is mandatory for claims related to physical damage or missing items.
  • Returns are not applicable for products damaged due to customer mishandling, improper use, power surge, or liquid spillage.

2.3 Non-Returnable Products

  • Items marked as “non-returnable” on the product page.
  • Products with physical damage not reported within 24 hours of delivery.
  • Items without original packaging or missing parts.
  • Products damaged during use or installation.

3. Refund Policy

3.1 Refund Eligibility

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, the refund will be initiated.

3.2 Mode of Refund

  • Refunds will be processed to the original payment method used during the purchase.
  • This includes credit/debit cards, UPI, net banking, wallets, or EMI gateways.

3.3 Refund Timeline

  • Once approved, the refund will be credited within 4–5 working days to your original payment method.
  • Processing time may vary depending on your bank or payment provider.

3.4 Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned in damaged or used condition.
  • Incomplete returns with missing accessories or packaging.
  • Return requests initiated after the eligible window.

3.5 Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to a wrong or defective item shipped by us.
  • For customer-initiated returns, the return shipping cost must be borne by the buyer.

4. Replacement Policy

We offer free replacements under the following conditions:

  • The product received is faulty or incorrect.
  • You notify us within 7 days of delivery.
  • Replacement is subject to availability of stock.

If a replacement is not available, we will issue a full refund.

5. Warranty Information

As a trader/reseller, Ruprav Global does not manufacture any products.
All electronic items are covered by brand/manufacturer warranties only.

Warranty Claims Process:

  • You must contact the official service center of the respective brand.
  • We can help you locate or contact the brand support if needed.

Please retain the invoice and warranty card for any warranty-related service.

6. How to Request a Return or Refund

To request a return, refund, or replacement, contact our support:

Include the following details:

  • Order ID
  • Product name
  • Reason for return
  • Clear images or videos (especially unboxing video for damaged/defective claims)

7. Contact Information

For any questions or assistance, please contact us:

Ruprav Global (OPC) Private Limited
📍 Shop No.1, First Floor, Door No.166 & 167, MTH Road, Padi, Chennai – 600 050
(Above Ramraj Cotton, Near Britannia Bus Stop)
📞 +91 9500771084
📧 Rupravglobalpvt.ltd@gmail.com